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We thank essential workers still serving the public in high-risk exposure jobs where your work requires constant contact with the general public in your workplace. Your presence at the check-out or clinic or at my door delivering a package is deeply appreciated and we want to support you by offering this double coupon offer for any service or repair your vehicles need during this time. $20 off $100, $40 off $200, and $60 off $300+. Firefighters, law enforcement, and first responder are appreciated and qualify as well, but theoretically speaking, IF I just happened to be accidentally speeding or running a red light, I’d be ok if law enforcement took just that one day off. 😊 Proof of employment and your current work schedule is required to qualify for this offer. This offer is valid now until we take it down, currently planning to run it through April 30, we’ll re-assess current conditions at that time. Check out our Facebook page and like us if you haven’t already. Send a shout-out to anyone you’re thankful for and share your gratitude during these difficult times.

That depends on the nature of the work. You may be able to delay routine maintenance if you’re stuck at home adding minimal mileage to your car. On the other hand, a replacement for a Takata airbag inflator is a matter of urgent safety. Whatever your concern, just call us at Willard Garage to talk about it and receive a recommendation that can give you peace of mind. When you do need repair, no worries! We suggest a few steps amid the pandemic: Make arrangements to be able to drop off your car; temporarily we are highly discouraging customers from waiting in our lobby and we’ve also temporarily stopped shuttle service. If needed, we can help with the drop-off with a couple of options. One option is we can come to you to pick up your car when our schedule allows. Call us to make arrangements if you need this kind of assistance. Upon receiving your car back, it’s a good idea to wipe down door handles, keys and interior surfaces with a disinfectant approved by the EPA for use against the coronavirus. Willard Garage staff are doing this for you before repairs and at the completion of repairs. It should go without saying at this point but wash your hands frequently and thoroughly throughout the process and avoid touching your face. Don’t come to our shop if you’re feeling sick, have a diagnosis of COVID-19 or have been exposed to someone who has it. In this case, call for other arrangements.

To our valued customers and friends. The Corona virus COVID-19 pandemic is right here in our community in Waukee and every day there are significant new developments. Here at Willard Garage we are implementing social distancing and sanitation policies for the protection of all our customers, staff, and suppliers. All entry doors for the whole property are being sanitized daily. Common touch points in our reception service desk and waiting area are being sanitized regularly throughout each day. Our staff is small, so we are always “a gathering of less than 10 people”, including our customers, staff, and suppliers. We are practicing social distancing to the extent we are able and to the extent you request. We have a few different options to accomplish a touchless repair event from drop-off, payment, and pick-up. Just ask for this and we’ll give appropriate details. We are sanitizing every vehicle prior to repair work AND at the completion of work. Our sanitizing process treats the driver’s door outside and inside handles, armrest and surrounding areas, window and lock controls in driver’s door, radio/entertainment and climate controls, steering wheel and column controls, keys, fobs, ignition switch/button areas, rear view mirror, shift knob, center console control buttons, and the hood release lever. We will also treat any other interior surfaces that require our touching in order to accomplish related repairs. After repairs, all controls touched during service and the keys and fobs will be re-sanitized prior to delivery to you our customer. This process protects you and our staff from infection through contact, it is not a service that will treat any other areas of the vehicle we don’t touch. If you feel the need for a complete interior sanitize, we recommend contacting a local detailing service. IMPORTANT: If you are currently sick, please call to make arrangements for our touchless repair options and please do NOT enter our office/lobby/waiting area. We will provide details for a secure drop-off, payment, and pick-up process. We are committed to helping our friends and customers, we will get it done for you safely and without delay. We have a limited number of appointments available each day so don’t delay calling to get your repairs scheduled.

Here’s a simple safety tip that could sound a little crazy but hopefully help us stay safe. Have you been driving down the highway at night and you come up on a car with no tail lights? Then if you pass that car you find they have their headlights on. What’s happening? I’ve seen this myself 3 times in the last 2 months. It’s simple, the headlight switch is turned off, please turn it back on. Here’s the nitty-gritty details of what’s happened. There are three systems for lighting on newer cars: automatic headlights, daytime running lights, and screen displays for our gauges and audio climate controls. Here’s the chain of events: we all drive with headlights in AUTO (we’re not used to turning them ON when it’s dark), then someone turns the headlights OFF (service shop, child playing, borrow the car to mom or dad). You don’t notice there’s a problem because that’s the beauty of AUTO mode, we don’t need to check it or touch it. Here’s why you don’t realize it’s happening. It’s dark, you get in, start the car to go, you think lights are in AUTO but they’re OFF. Daytime running lights automatically turn on, lighting up the road in front of you, and all your gauges are screens that are always lit up (an older car’s gauges would have been dark and helped you realize something’s wrong). At this point, you’re driving down the highway, daytime running lights help you see the road in front of you. But the back of your car is completely dark. How can you know this has happened? The simplest way to stay safe is to be aware: if someone flashes their lights at you, this may be why, make sure your headlight switch is turned on. If you run your headlight switch in AUTO, just check it regularly, especially when anyone else has used the vehicle.

Have you ever wondered when your next service is due for one of your family’s vehicles?We have an outstanding free service to help you. CARFAX has been around for many years and is the leader in vehicle history reports, especially checking the history about a used car when looking to purchase. CARFAX also tracks normal routine service and repair information from participating auto repair shops. Participation has been growing for over 10 years and now includes many dealers, chain auto shops, and independent repair shops like Willard Garage as well. We’re participating in this program at Willard Garage and are excited that this tool is available to all our customers at no charge. The service is very user friendly and accessible by an account at CARFAX online or via the myCARFAX app on your favorite mobile device. Simply create an account then add your vehicle/s to view the information. They only receive the vehicle VIN and related repair history from us, No personal information is provided by us to CARFAX. You simply register an account and then provide your vehicle plate or VIN to access their services for your vehicles. All completely free. You will find an easy-to-navigate tool with many features that shows a summary for each participating shop visit. So even if you’re one of our many new customers at Willard Garage, your previous history from other participating shops will also be included seamlessly. CARFAX also includes important safety and recall alerts, vehicle specific full maintenance schedules, service and repair cost estimator, helpful reminders for service due, registration renewal alert, fuel economy tracker, current vehicle value, and a participating shop locator. We’ve always stressed the benefits of regular service and repair to protect your vehicle’s value and more importantly your safety, this tool brings a powerful package of data right to your fingertips to help busy families stay ahead of their vehicle service needs. Call us at Willard Garage if you have any questions. We know there’s nothing old fashioned about an app to track your vehicle history but at Willard Garage, “Old Fashioned Service for Today’s Cars” is all about taking care of you when you trust us to take care of your vehicles.

Buying vehicles can be an adventure regardless of our budgets because we all look for a good value, but it’s hard to know the vehicle’s condition. Defined below are the steps you can consider as you make your vehicle purchasing decision. Start the vehicle inspection by checking the general condition of the car; inside, outside, underside, and fluid levels. Assess wear and tear, cleanliness, rust, and general condition. This can give you a good idea of the level of care and upkeep the car has received. Most cars showing obvious neglect have been neglected in all areas so we see this as a big red flag. Be careful to identify a previously abused car that has been nicely cleaned. Abuse can be cleaned, but a quality inspection will still find existing or potential problems. The next step for your inspection should include a detailed test drive and then get under it (we can put it up on our lift) to measure brake and tire wear, fuel and brake lines, check suspension and steering components, battery, fluid conditions, and check for hidden collision damage. Assessment of scheduled maintenance items like timing belts and fluid services: transmission, power steering, brake fluid and coolant are important as well. Regarding hidden collision or flood damage and vehicle history reports; these reports are good to obtain to ensure any bad history is accurately reflected in the price. But these types of damage history can be hidden from these reports so they cannot be a trusted substitute for a quality inspection. Also, sometimes a prior salvage vehicle is only slightly damaged and is sometimes the best bargain. It’s best to obtain both, a good report, and a good inspection. The final inspection item is an estimate for the repair costs for the items needing maintenance and repair. This provides the potential buyer with estimates to use in negotiations for purchase or to budget for repairs after the purchase. When shopping online or at a local car lot for your next used car, take control by making arrangements with the seller for a few hours for a good test drive and thorough inspection. Call Willard Garage to schedule your quality inspection which will provide you peace-of-mind.

We want to share a critical engine health topic that can be confusing and yet so simple. The life-blood of our cars is oil and other fluids, just like the blood in our veins. This has always been true, but never truer than now. Many of today’s engines have timing chains with tensioners, variable valve timing, cylinder deactivation, and cam driven high pressure fuel pumps. These systems and others depend on a steady supply of quality oil. These systems are also the most common failure points when the oil supplied to them is compromised. Do you want to know the #1 thing that prevents major engine damage to these systems? It’s proper engine oil maintenance. Did you know the oil level in your engine may NEVER get checked for being low? Yes, the oil level is checked at the end of most oil changes, but to check for oil consumption it would have to be checked before the oil is drained. Here are some quick basic suggestions to avoid major engine heartache. Choose the proper engine oil change interval and you can’t trust all the manufacturer’s recommended intervals. Check your oil regularly! I don’t mean just get your oil changed on time at X,000 miles, this is too long to assume that everything is ok. Check it either every other fuel fill-up or at least every 1000 miles. Choose a reputable repair shop for your scheduled oil changes; a shop that uses quality motor oil. This means full-synthetic when required, semi-synthetic for others, European spec oil for most European cars that require it, diesel spec oil for diesel engines. Finally, respect the oil change interval. After you choose a smart interval use a windshield sticker and stick with it! Many major engine repairs we perform are a result of some form of fluid neglect. Once your oil gets so low that your vehicle is making noises and setting the Check Engine Light, it has already suffered damage. Every vehicle fluid is critically important but engine oil is the most vital and it also happens to be the easiest fluid to monitor and protect. So check your oil, your owner’s manual will show you how, and if you have any questions about your vehicle’s fluids contact us at Willard Garage to request a personalized tutorial for your vehicle in our clean, warm, and dry shop.

We got a new look! Willard Garage of Waukee, Iowa, has launched a new website. We understand that the web is taking over how our customers are looking for businesses and services. Our goal is to make sure that our quality auto repair services can be easily found on the web! Feel free to browse around our new website and let us know what you think. Please come back frequently to check out the latest news, photos, advice & promotions. By taking your vehicle to a NAPA AutoCare Center, you’re getting the best of both worlds. All AutoCare Centers are independently owned shops that take pride in their communities and customers while still being backed up by a national warranty and the trusted NAPA brand.

It’s Friday, the work week is winding down, and I feel like we’re on the last leg of a long trip home. We’re just getting the schedule set and folks are calling to change their appointment while new folks are calling to make new appointments. Cars are being towed to the garage, parts are being ordered, and our weekend plans are coming together. Such is our lives during the final weeks of preparing to open our new shop. It’s still very busy but we take that as encouragement to press on toward the prize, hoping that some day soon we’ll be busy with only auto repair for families that want an honest shop to work with. As I write this, our website structure is in place needing tweaks and instead of reviewing this thing I got distracted by this tool called a blog. I’ll have to keep going on site review now, but thanks to everyone in Clive, Grimes, Urbandale, West Des Moines, Johnston, Waukee, and many other families all around central Iowa for trusting us with your auto repair needs. Right now we’re working on troubleshooting a Honda Odyssey transmission problem; others have said “these transmissions are problem trannys and it looks like this one is failing.” I connected my diagnostic, checked codes, went for a test drive, and it’s looking like a much less significant wiring, connector, or speed sensor problem. Another family just called this morning with a Chrylser minivan that won’t shift above 1st or 2nd gear. We’ll check it out too and help if we can. A Malibu was towed to the garage today, it sounds like it will need an engine replaced. It’s been sitting awhile as the family waited to figure out how to handle this repair. I’ll check it out and confirm what’s needed. This family had a similar problem with a GMC Envoy and I replaced their engine in that 3 years ago; it’s still running strong and they’re pretty happy with the good used engine swap we did for them. Contact me with your repair needs, we’ll be happy to visit and help get your vehicle back on the road.